Privacy Policy

Last Updated: [Insert Date]

At Kitchen Grill Store (www.thebbqshop-uk.com), we value your trust as much as we value perfectly grilled steak. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services. Just like we carefully maintain our grills, we carefully maintain your privacy.

1. Information We Collect

When you shop with us or browse our site, we may collect:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase
• Order Information: Products purchased, order value, and transaction history
• Technical Data: IP address, browser type, device information, and how you interact with our website
• Communication Data: Records of your inquiries and our responses

2. How We Use Your Information

We use your information with the same precision we’d use adjusting grill temperatures:

• To process and fulfill your BBQ equipment orders
• To provide customer support for your grilling needs
• To improve our website and product offerings
• To send you relevant offers (only if you’ve opted in)
• To prevent fraud and ensure payment security
• To comply with legal obligations

3. Data Sharing & Disclosure

We treat your data like a secret BBQ recipe – we keep it confidential except when necessary for:

• Service Providers: Payment processors, shipping carriers, and IT support (who are all bound by confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (we’ll notify you)

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve grill masters worldwide (except some remote Asian areas), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws and are protected by appropriate safeguards.

5. Data Security

We protect your data with the same diligence we’d use handling premium BBQ equipment:

• PCI-DSS compliant payment processing
• SSL encryption for all data transmissions
• Regular security audits
• Limited access to personal data
• No storage of sensitive payment data on our servers

6. Your Rights

You have rights over your personal data, including:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data (where applicable)
• Objection: Opt-out of marketing communications
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences (like your currency selection)
• Analyze website traffic to improve your experience
• Enable shopping cart functionality
• Show relevant BBQ product recommendations

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

8. Changes to This Policy

We may update this policy occasionally – we’ll notify you of significant changes and always post the latest version on our website.